Hello, I'm
Nachiket Kshirsagar
QA Manager · Automation · AI-Driven Testing
14+ years of experience creating robust automation frameworks and managing high-performing teams across SaaS and e-commerce domains.
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About
With over 14 years of experience in QA, I excel in creating robust automation frameworks and managing high-performing teams. My expertise spans AI-enabled processes, team building, and quality assurance practices across diverse domains.
I am committed to enhancing product quality and user experience, while also bridging the gap between academic learning and professional QA methodologies — including pioneering the adoption of AI-driven development workflows like Claude Code directly into engineering teams.
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Experience
- AI Enablement: Drove AI transformation across QA teams by instituting standardized test templates and scalable reusable automation components that empowered teams to fully leverage AI coding assistants. By embedding AI-driven development workflows — including Claude Code — into engineering processes, accelerated automation script creation from several days to a matter of hours, elevating team performance and delivery predictability.
- Team Building: Successfully scaled the QA team from 2 to 10 skilled, high-performing engineers by driving strong hiring practices, establishing clear expectations, and fostering a collaborative, growth-oriented team culture.
- Team Management: Manage multiple QA teams, overseeing daily activities, workload distribution, project planning, and technical issue resolution. Design individualized development plans, conduct appraisals, and deliver structured feedback to support professional growth and organizational performance goals.
- Automation: Contributing directly to the Playwright/Python automation framework by increasing regression coverage, optimizing existing scripts, and introducing modular, reusable functions that improve maintainability, enhance stability, and reduce long-term development effort.
- Training & External Collaboration: Collaborated with CDAC on their pilot QA training initiative, mentoring trainees who completed real-world projects at our office, giving them valuable corporate exposure while strengthening the industry-academia partnership.
- POC & Tool Ownership: Led the complete POC and evaluation process for new testing tools, assessing three platforms for cross-browser testing and test management. Selected and onboarded BrowserStack, managing the transition end-to-end — including technical assessment, vendor coordination, and commercial negotiations.
- Automation Framework Development: Designed and implemented robust automation frameworks using Python and Selenium, improving product quality and significantly reducing manual testing efforts. Strengthened testing accuracy and enabled faster, more reliable releases.
- QA Practices and Workflows: Established efficient QA processes aligned with project goals, incorporating automation best practices and comprehensive test coverage. Implemented Jenkins CI pipelines to automate daily sanity and regression suites, ensuring consistency and faster feedback cycles.
- Team Leadership: Built and led high-performing QA teams by fostering open communication, collaboration, and continuous improvement. Implemented Jira workflows for efficient bug lifecycle management and created detailed dashboards for actionable engineering insights.
- Startup Problem Solving: Addressed complex issues across loyalty and enterprise solutions with adaptability and strategic thinking. Created Jira boards for multiple product swim lanes — including automation and customer tickets — to optimize visibility and streamline bug tracking.
- Customer-Facing Responsibilities: Supported Customer Success by resolving engineering issues, analyzing customer-reported defects, and recommending effective solutions. Improved query and bug resolution time from days to hours through better coordination and ownership.
- Jira Configuration & Reporting: Customized Jira workflows and dashboards to support project needs, enabling data-driven decision-making. Generated and analyzed detailed reports to identify process gaps, drive improvements, and enhance team efficiency.
- Integral Team Member: Sole QA engineer on the merchant signup process for Blinkit, a prominent B2C platform. Spearheaded manual testing efforts, ensuring rigorous testing protocols and high-quality standards.
- QA Automation: Designed and executed an automation framework that significantly reduced manual testing effort and improved testing accuracy.
- QA Processes: Established comprehensive QA processes from scratch — defining quality standards, creating test plans, and fostering a culture of continuous improvement.
- Jenkins CI: Introduced and configured Jenkins to facilitate automated test suite execution, ensuring seamless integration into the development pipeline.
- Conducted thorough manual testing for supply chain management product.
- Built and implemented automation framework.
- Leveraged Jenkins for orchestrating automated test execution.
- Executed manual testing according to client specifications.
- Enhanced automation suite by developing scripts in Ruby and Selenium.
- Conducted manual testing for software used by English Premier League teams.
- Performed manual testing for NCAA basketball game analysis software.
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Skills & Education
Testing
Manual Testing
Automated Testing
API Testing
POC
Management
Team Building
Team Management
Resource Planning
Agile
Frameworks
Playwright
Selenium
Languages
Python
Ruby
Tools
Jenkins
JIRA
BrowserStack
AI
Education
Bachelor of Engineering (Computer Science)
Sinhgad Institute of Technology — Savitribai Phule Pune University